Once the client chooses the vessel, they must provide a deposit to reserve it. If they wish to change the vessel for another before the departure date, this may be done as long as it is at least 30 days in advance, and the new vessel has an equal or higher rate (paying the corresponding difference) than the one originally reserved.
A 100% refund of the reservation deposit will only be given in cases of natural phenomena, closure of the marina or dock, instructions from the Port Authority that may affect departure, family death or the client’s own death (if they do not wish or cannot change the original date), or mechanical/physical damage that affects the navigation of the chosen vessel (and the client does not wish to change to another option).
No refund will be given if the client decides to cancel their trip, since the service will not be denied at any time.
In the event of a refund that meets the conditions mentioned above, the client’s account will be requested and verified to ensure the full amount is received without issues. Refunds will only be made via bank transfer — not deposits or any other payment method. The refund will be processed within a minimum of 15 business days and a maximum of 30 business days.
In case of NO SHOW, the client must pay 70% of the total vessel cost. If they refuse to make this payment, a lawsuit may be filed for non-payment using the data provided during the reservation.
Additional activities on the vessel, such as snorkeling, are only a courtesy in some destinations; they are not guaranteed to be included. When available, they may only be carried out if weather and sea conditions permit. No refund will be given if the activity cannot be performed.
Tips and dock tax are not included in the vessel rates. Nor is the 16% VAT included if an invoice is required.
Only 15 minutes of tolerance will be given for each vessel once the scheduled departure time begins. If the vessel is not ready or not at the dock/marina at departure, the lost time will be covered by the company.
The company is not responsible for lost or forgotten items on the vessel. If this occurs, the client must notify us, and efforts will be made to locate the items, but there is no obligation to find them.
If the client causes damage or defects to the vessel, they will be 100% responsible for the damages. If they refuse to pay, a lawsuit may be filed for non-payment using the reservation data provided. Proof of payment must be sent to the agency’s email or to the advisor’s number.
In consideration of being allowed to rent a vessel with CYLAR Deluxe Series and its affiliates, I hereby agree to release and discharge CYLAR Deluxe Series on behalf of myself, my heirs, and representatives as follows:
Inherent Risks: I acknowledge that vessel rental involves known and unforeseen risks that may result in physical or emotional injury, disability, death, or damage to myself, property, or third parties. These risks cannot be eliminated without endangering the essential qualities of the activity. Risks include but are not limited to: falling overboard, tripping, mechanical failures, unexpected wind, collisions, capsizing, lightning strikes, exposure to marine elements, drowning, encounters with wildlife, operator error, and mental distress. I am solely responsible for my own safety during participation.
Express Assumption of Risk: I voluntarily accept and assume all risks associated with this activity, for myself and any companions under my responsibility.
Waiver of Rights and Claims: I release and indemnify CYLAR Deluxe Series from all claims, demands, or legal actions related to my participation, including those alleging negligence.
Indemnification: If CYLAR Deluxe Series incurs legal fees to enforce this agreement, I agree to cover all costs.
Personal Skills and Insurance: I certify that I and my companions have sufficient skills to participate, have no medical conditions that interfere with safety, and have adequate insurance coverage. Otherwise, I accept responsibility for all related costs.
Medical Matters: I authorize CYLAR Deluxe Series to administer first aid, CPR, or emergency medical care if necessary, and waive any claims related to such actions.
Media Content Assignment: I grant CYLAR Deluxe Series the right to use photos or videos of me/us for promotional or commercial purposes without compensation.
Contractual Nature: I acknowledge this waiver is contractual, entered into voluntarily, and that I am not under the influence of drugs or alcohol.
Jurisdiction and Severability: Any legal action must be filed in Quintana Roo, Mexico, under its substantive law. If any part of this agreement is invalid, the remainder remains enforceable.
Zero Tolerance Policy: CYLAR Deluxe Series enforces zero tolerance for illegal drugs, sexual misconduct, nudity, disorderly behavior, or underage drinking. If such behavior occurs, the trip will be immediately canceled, and law enforcement may be contacted.
Rental Prices/Rates: Rates may vary depending on the activity, requirements, holidays, or cultural events. Prices are published in USD and may vary with exchange rates. Promotional days announced on social media will be honored.
Acknowledgment: I/we have had sufficient opportunity to read this document in full, understand it, and agree to be bound by its terms.
